Frequently Asked Questions
How long will it take to get my robe?
We ship from South Carolina, so orders will ship via 4 options of UPS:
- UPS ground (FREE) - 1-3 days delivery time for East coast, 2-5 days for Mid-West & South, 4-7 days for West Coast & Texas
- UPS 3 Day Select ($15 + $5 each additional item)
- 2 Day Air ($25 + 8 each additional item)
- UPS Next Day ($40 + $10 each additional item).
Orders received before 11am MST ship the same day in most cases. Orders received after 12pm MST will most likely ship the next day. We ship Monday through Friday. If you order a product that is out of stock and not listed as so on the website, you will be notified via e-mail within 24 hours.
Do you ship Internationally?
Currently, we ship only to Canada and we charge a flat rate of $40 + $10 each additional item, but we actually pay anywhere between $30 and $50. We ship either USPS or UPS Economy Express, whichever is the quickest and most affordable option for your address. It typically takes 3-5 business days. There are additional duties to be paid by the customer on receipt of the package which are 14%, so typically around $18.
We do not currently ship to the UK, Australia or any other countries.
What is your return policy?
We are happy to return or exchange your robe(s) for any reason, provided they are not worn, washed or monogrammed. We ask that you make your decision quickly and return the robe within 30 days of original purchase. We also ask that you submit our return form to make the process quicker and easier for us to track. Because we pay for a portion of shipping costs, we do not pay for return shipping and implement a $10 restocking fee. Click here for our full return policy.
What are the robes made from? What is the fabric?
Each of our fabrics are unique. All of our robes are made to last, and washed frequently as our primary outlet is hotels and spas.
I don't know which size to choose. How does your sizing work?
Our sizing system is unisex, so generally most women go with S-L and most men go with M-2XL. The robes run large in general so if you are on the fence, order smaller than you might think. Click here for our sizing chart.
Where are the robes made?
Our robes are made in China, and distributed from South Carolina.
Where are you located?
Our administrative/customer service office is located in Denver, CO. Our distributor is located in in Pageland, South Carolina.
If you have questions that do not appear on this page, feel free to contact us at the email address below: