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Terms

The LuxurySpaRobes.com website is owned and operated by Healing Body Care, a division of Kelly Green Creative, LLC, with locations in Denver and San Francisco.  All payments for purchases on LuxurySpaRobes.com will be securely processed by PayPal or ECI Merchant Services, and will show up on your credit card transaction as Healing Body Care or LuxurySpaRobes.com.   

Shipping

We offer FREE shipping if your shipping address is in the mainland US!  All products are shipped directly from our manufacturer in SanFrancisco, California.  We normally ship all in stock items within 1 business day from the time your order is received. We process orders 5 days a week M-F.  We do not receive or process orders on all US holidays. Orders are shipped via FedEx and actual delivery time will vary according to your delivery zone. (in most cases it averages 3-7 business days from the day that the order was placed) Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival in our warehouse.

Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.

If you are requesting a rush order and require delivery before times indicated, please e-mail for current shipping times for particular products and locations.

For shipments outside the mainland US, including Alaska, Hawaii and Puerto Rico, as well as international shipments including Canada, shipping rates may vary and we may contact you after your order is placed in the event additional shipping costs are required. Canada shipments are charged a flat rate of $39, but we still cover a portion of the shipping as rates typically run from $39 to $50 depending on location.  There is also an additional 14% (of the value of the robe) duty charged to you upon receipt of the package.  We do not cover this duty, but it is typically between $12 and $20.  If you would like precise shipping rates prior to ordering, please contact us.

Taxes
 
Healing Body Care does NOT charge sales tax for orders placed outside of Colorado! If you order within the state of Colorado, you will be charged an additional 4.1% for state sales tax.

Backorders
 
In the rare instance that an item is on backorder after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.

Cancellations
 
Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email luxurysparobes@yahoo.com to cancel an order.

  
Warranties
 
All items, if any, are warranted directly by the manufacturer. No other warranty either expressed or implied is offered by Healing Body Care and Kelly Green Creative, LLC. Healing Body Care is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective within 30 days of receipt will be replaced or if requested, a refund will be issued. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of Healing Body Care.